Grand City Hall Hotel & Serviced Residences, Medan

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About the Hotel

Jalan Balaikota No.1, Medan, Indonesia, 20112

Perfect

9.1

/10

4.2

4.4

“The hotel's central location made exploring Medan a breeze.”view full review

Grand City Hall Hotel & Serviced Residences, a 5-star luxury hotel in the heart of Kesawan, features state-of-the-art meeting facilities, a spa and wellness center, and a disco. Grand Aston City Hall Hotel includes a hot tub, sauna, fitness center, and an outdoor pool.

Modern Room Configurations

Each room at Grand features soundproofed interiors with flat-screen TVs, writing desks, and free internet. Suites offer Japanese-inspired designs with 43 ft^2 hot tubs, while apartments include gym and pool access.

Diverse Dining Options

The property houses multiple dining venues including a restaurant and The Coffee Shop and Piano Lounge for refreshments and drinks.

Wellness and Recreation

Guests can utilize professional massage services, billiards facilities, and a hairdressing salon. The fitness center includes a gym and swimming pool.

Central City Location

Located a 2-minute walk from Lapangan Merdeka, the hotel faces the popular Merdeka Walk. Sun Plaza and the Central Business District are in the immediate vicinity, while Medan Train Station is a 5-minute drive away.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premier Deluxe Double Room

2 persons

34 m²

1 King-size bed

Shower

Bathtub

room details

Deluxe Double or Twin Room

2 persons

30 m²

2 Single beds

Shower

Air conditioning

room details

King Room Spa Bath Non-Smoking

2 persons

35 m²

1 King-size bed

Shower

Bathtub

room details

King Suite Non-Smoking

2 persons

55 m²

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Fantastic Breakfast Experience

“I was impressed by the buffet breakfast at Grand City Hall Hotel. The quality of the food was excellent, and even though it was crowded, the variety offered was enough to satisfy everyone. I appreciated the effort made by the restaurant staff who worked hard to serve and clear the area as efficiently as possible.” view full review

Comfortable and Cozy Room

“My stay in the deluxe double room was very comfortable. The room featured a nice sitting area, a desk, and a comfortable bed. The air conditioning worked well, keeping the space cool and relaxing, which was perfect for unwinding after a long day. The flat-screen TV with plenty of English programming was a bonus!” view full review

Inviting Leisure Facilities

“I thoroughly enjoyed the leisure facilities at the hotel, especially the jacuzzi and fitness center. They provided cloth for the sauna and jacuzzi, ensuring a complete experience. The atmosphere was inviting, making it a great place to relax and rejuvenate during my stay.” view full review

Good Entertainment Options

“The hotel offered various entertainment options, including numerous channels on the flat-screen TV. Although I encountered some static due to a bad cable connection, I still found a good selection of shows to enjoy during my downtime. Overall, it enhanced my experience staying at the hotel.” view full review

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Locker room
Lift
ATM/Cash machine
Barber shop
Key card access

Sports & Fitness

Fitness centre
Billiard tables
Yoga class
Sports trainer

Guest Parking

Cookware/ Kitchen utensils

Services

Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Packed lunches
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Children's pool

Spa & Leisure

Outdoor swimming pool
Live entertainment
BBQ facilities
Spa & wellness centre
Steam room
Beauty treatment
Massage

Room features

Free Wi-Fi in rooms
Air conditioning
Soundproofed rooms
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Jalan Balaikota No.1, Medan, Indonesia, 20112

Map view

Jalan Balaikota No.1, Medan, Indonesia, 20112

City landmarks

Landmark

Istana Maimun

2.0 km

Landmark

Tjong A Fie Mansion

690 m

Shopping Area

Medan Mall

1.5 km

Museum

Museum Perjuangan TNI

750 m

Landmark

Shri Mariamman Temple

940 m

Landmark

Medan Grand Mosque

2.4 km

Landmark

Lake Linting

1.1 km

Landmark

Wonders Water World

1.1 km

Mall

Sun Plaza

1.3 km

Landmark

Taman Ahmad Yani

1.3 km

Shopping Area

Center Point Mall

920 m

Museum

Rahmat International Wildlife Museum & Gallery

2.1 km

Landmark

Tugu Guru Patimpus

660 m

Museum

The Heritage

630 m

Mall

Lippo Plaza

630 m

Landmark

Gedung Kantor Dinas Kebudayaan dan Pariwisata Provinsi Sumatera Utara

660 m

Landmark

Sumatran Numismatic Museum

1.1 km

Pagoda

Gunung Timur Temple

1.7 km

Pagoda

Vihara Setia Budi

840 m

Mosque

Mesjid Raya

2.2 km

Landmark

Hutan Kota Taman Beringin

2.3 km

Nearby

Jln. Perniagaan

Pajak Ikan

600 m

Jln. H M. Yoni no. 51

Museum Gedung Arca

400 m

Jalan Stasiun Kereta Api

Pajak Ikan Lama Medan

560 m

Shopping Area

Grand Palladium Mall

440 m

Jl. Balaikota No.2

Old City Hall

210 m

Lapangan Merdeka

540 m

Kesawan

Gang Bengkok Old Mosque

510 m

Bridge

Jembatan Titi Gantung

570 m

Jl. Pengadilan Petisah Tengah

Lapangan Benteng

570 m

Restaurants

Merdeka Walk

510 m

Lapangan Merdeka

Ji Long Chinese Restaurant

280 m

Jl. Balai Kota no. 1 Grand Aston Cityhall Hotel

Spoon Dining

120 m

Jl. Balai Kota no. 1 Grand Aston City Hall Medan

D Heritage at Balai Kota

120 m

Jl. Balai Kota no. 1 Grand Aston Cityhall Hotel

Warung Kodi Srikandi

550 m

Jln. Balam Merdeka Walk

Tenda Nelayan

140 m

Jln. Balam Merdeka Walk

Apek Cafe

370 m

Jl. Hindu No.110 Kesawan

Warung Apek

400 m

Jl. Hindu no. 37

Magal Korean BBQ Medan

570 m

Jl. Zainul Arifin No. 122a

Bihun Bebek Kumango

410 m

Jln. Kumango no. 15

Tip Top Restaurant

810 m

Jl Ahmad Yani 92

Wisma Benteng Seafood Restaurant

460 m

Jl. Maulana Lubis no. 6

Getting around

City Centre

Medan8 min · 600 m

Airports

Kuala Namu International Airport (kno)44 min · 28.7 km

Train

Medan Train Station5 min · 400 m

Reviews and Ratings

Feedback from previous guests about their experience.

Gary

United States, April 2025

6.8/10

My stay at the Grand City Hall Hotel was a mix of highs and lows. The location is fantastic and the room was cozy, but the chaos during breakfast and some maintenance issues were disappointing. Overall, it felt like the hotel didn't quite live up to its five-star rating.

Rooms

7.0

I found the deluxe room spacious and cozy, but some facilities, like the air conditioning and toilet door, needed attention.

Service

8.0

The staff were friendly and helpful, which made my experience more enjoyable, though I encountered some communication issues during check-out.

Location

9.0

Being right across from Merdeka Walk and close to the train station was super convenient for getting around Medan.

Dining

6.0

The breakfast was nice, offering a decent variety, but crowded enough that it was hard to navigate during peak times.

Facilities

6.0

The pool area looked great but wasn't as big as expected, and I wished the pool bar and restaurant were operational during my stay.

Derrick

United States, March 2025

7.2/10

I had a decent stay at Grand City Hall Hotel & Serviced Residences during a recent business trip. The location is fantastic, being close to the airport train station and various dining options. My room was spacious and cozy, though the service could definitely use some improvement, especially during breakfast. Overall, it was a mixed experience with many ups and downs.

Rooms

7.0

My room was spacious and cozy with a nice city view, but I had to call housekeeping to get it made up.

Service

6.0

While the staff were friendly and helpful, they were often quite slow to attend to requests, such as my experience during breakfast.

Location

9.0

The hotel's location is excellent, just a short walk to the Centrepoint Mall and other attractions.

Dining

5.0

The breakfast selection was varied and decent, but I faced delays in getting a simple tea request fulfilled.

Facilities

6.0

The hotel offers a range of facilities including room service and dry cleaning, although my experience with room service was disappointing with cold food.

Tom

United States, January 2025

5.4/10

I recently had a pleasant stay at the Grand City Hall Hotel in Medan. the staff were exceptionally friendly and professional, which made my experience enjoyable. However, I did find the pool rules a bit too strict for my taste, as they enforced no t-shirts in the pool. While the dining options were decent, the variety could be improved. Overall, I'd recommend this hotel for its comfort and service.

Rooms

8.0

My room was spacious and clean with a nice design. though the pillows were a bit too thick for my liking. It had a comfortable bed and a sitting area, making it ideal for relaxing.

Service

9.0

The service truly stood out. from the front desk to the housekeeping staff, everyone was quick and polite. They were attentive to my needs, often checking if everything was okay.

Location

9.0

The hotel is centrally located. just a short walk to Merdeka Walk for great food and shopping. Its proximity to the airport train station made getting around Medan very convenient.

Dining

7.0

Dining was quite good with a decent selection. breakfast was particularly impressive, though I wish there were more local dishes to choose from. The food tasted average but was still enjoyable.

Facilities

6.0

The facilities included room service and airport shuttles. but the pool bar and restaurant by the pool weren't operational during my visit, which was disappointing.

Richard

United States, January 2025

6.0/10

My stay at Grand City Hall Hotel in Medan was quite enjoyable overall. The room I stayed in was spacious, modern, and had a lovely city view facing Merdeka Square. However, the parking system was cumbersome, as I had to validate my ticket each time, which was a bit of a hassle. Other than that, the service was generally good and the location was perfect, just a short walk from local dining and shopping.

Rooms

10.0

The room was large and cozy, with a great view of the city skyline. The bathroom was nice, though the air conditioning was overly cold for my liking, requiring me to turn it off at night.

Service

9.0

The staff were friendly and attentive, though I noticed some lapses in service during breakfast. Overall, they seemed eager to make my stay pleasant.

Location

10.0

The hotel's location is fantastic, situated right at the center of Medan and just across from Merdeka Walk. It's very convenient for exploring local dining options and is easily accessible from the airport train station.

Dining

8.0

I didn't have breakfast at the hotel, but I heard it offers a good variety of delicious local foods. The proximity to great food at Merdeka Walk makes dining a breeze.

Facilities

8.0

The hotel offers several facilities like room service and laundry, which were useful during my stay, though I didn't try all of them.

William

United States, November 2024

7.0/10

I had a mixed experience during my stay. The location was fantastic, right in the heart of the city with easy access to Merdeka Walk. However, the cleanliness of the room and some service aspects left much to be desired. The buffet breakfast was decent but could use more variety. Overall, I expected better from a hotel that positions itself as a 5-star hotel.

Rooms

6.0

The room had a cozy atmosphere, but it was not cleaned properly, as I noticed some dirt and even encountered baby cockroaches. Additionally, I could hear the neighboring guests clearly due to the connecting door. I expected more cleanliness for a 5-star hotel.

Service

7.0

Service was generally friendly, but not always efficient-especially at the spa. There were some communication issues, as a few staff struggled with English, which led to a delay for simple requests like transportation.

Location

9.0

The hotel's location is excellent, right next to Merdeka Walk, making it easy to explore the area. It's centrally located and near many local attractions, which I appreciated during my stay.

Dining

8.0

Breakfast offered a good spread with local dishes, but I found it lacked variety as it was the same during my stay. It was enjoyable, but I hoped for different options each day.

Facilities

7.0

The hotel had good facilities including a small pool, but I missed having laundry service, especially for a place that advertises itself as 5-star. There were quite a few helpful services overall, but the lack of basic amenities was disappointing.

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Property information and rules

Check-in

from 14:00-23:59

Check-out

until 12 pm

Guest Parking

Private parking is possible on site for free.

Internet

is available in for free.

Breakfast

The hotel Grand City Hall & Serviced Residences provides visitors with a free buffet breakfast. The hotel Grand City Hall & Serviced Residences serves a full breakfast for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are not allowed.

Languages

Bahasa Indonesian

Number of rooms:

209

Former name

grand aston city hall

About the Hotel

Modern Room Configurations

Diverse Dining Options

Wellness and Recreation

Central City Location

Select your room type

Price and Room Availability Calendar

Facilities

General

Sports & Fitness

Guest Parking

Services

Dining

Business

Children

Spa & Leisure

Room features

Bathroom

Self-catering

Media

Room decor

Location

Reviews and Ratings

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